Privacy Policy for Two Lifestyles, Inc.

Two Lifestyles, Inc. (“we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, protect, and disclose information through our website (two-lifestyles.org) and in connection with the services we provide, including those involving health-related information covered by the Health Insurance Portability and Accountability Act (HIPAA).

1. Information We Collect

We may collect the following types of information through our website and services:

Personal Information

Full name, date of birth, mailing address, email address, and phone number

Demographic data, family structure, employment or housing status

Case or referral information submitted through intake forms

Information voluntarily provided through website forms, appointment requests, inquiries, or other communications

Protected Health Information (PHI)

As a provider of trauma-informed and behavioral health support services, we may collect PHI, which includes information related to your:

Medical history and treatment

Mental health status

Service engagement and case management

DCFS, court, or other legal involvement

Mobile and SMS Information

When you voluntarily provide your mobile phone number and consent to receive text messages from Two Lifestyles, Inc., we may collect and maintain your mobile number and information relating to your SMS consent and messaging preferences.

Providing a phone number does not by itself constitute consent to receive text messages. SMS consent is voluntary and may be provided separately from other communications or service requests.

2. How We Use Your Information

We may use the information we collect to:

Provide and coordinate services (e.g., parenting classes, counseling, advocacy)

Maintain accurate records of services rendered

Communicate with clients, families, and authorized caseworkers

Respond to inquiries and service requests

Schedule and manage appointments or services

Send service-related notifications and updates when you have provided appropriate consent

Send SMS/text messages when you have expressly opted in to receive them

Track outcomes and generate de-identified reports for funders or compliance

Improve our programs and services

Meet legal, regulatory, contractual, and compliance requirements

We do not sell or rent personal information, PHI, mobile phone numbers, or SMS consent information.

3. SMS/Text Messaging and Mobile Information

If you voluntarily opt in to receive SMS/text messages from Two Lifestyles, Inc., you may receive messages related to the services, appointments, notifications, updates, or other communications described at the time of consent.

Message frequency may vary depending on the type of communication and your interactions with Two Lifestyles, Inc. Message and data rates may apply.

Your consent to receive SMS messages is not a condition of purchasing or receiving services from Two Lifestyles, Inc. You may choose not to provide SMS consent and may withdraw your consent at any time.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, lease, or exchange mobile phone numbers or SMS opt-in information for marketing purposes.

SMS consent and opt-in information will only be used for the purposes for which you provided consent and for necessary operational purposes related to providing the requested services and communications.

You may opt out of SMS messages at any time by replying STOP to a text message from us. After receiving a STOP request, we will process the request and discontinue further SMS messages as applicable.

For assistance with SMS messaging, reply HELP to a message from us or contact us using the information provided in the Contact Us section below.

4. HIPAA Compliance and PHI Protection

As a Covered Entity under HIPAA (or in partnership with Business Associates), we adhere to all applicable regulations regarding the privacy and security of PHI.

Our HIPAA Safeguards Include:

Encryption of data during storage and transmission

Password-protected databases and role-based access controls

Employee training on HIPAA compliance and data security

Regular internal audits of access logs and compliance policies

Signed Business Associate Agreements (BAAs) with third-party vendors

5. Sharing and Disclosure of Information

We may share personal or health information in the following circumstances:

With your written consent (e.g., Release of Information)

With authorized entities such as DCFS, courts, or funders, if required by law or contract

With third-party service providers under signed confidentiality and compliance agreements when necessary to provide or support our services

When required by law, including suspected abuse, threats of harm, or public health reporting

We will never disclose your information for marketing or fundraising purposes without your explicit, written consent.

Mobile phone numbers and SMS opt-in information are subject to the restrictions described in Section 3 above and will not be shared with third parties or affiliates for their own marketing or promotional purposes.

6. Your Rights Under HIPAA and California Law

You have the right to:

Access and request copies of your records

Request corrections to your records

Request a restriction on certain uses or disclosures

Receive a list of disclosures made (an “accounting of disclosures”)

File a complaint if you believe your privacy rights have been violated

Withdraw your consent to receive SMS communications at any time

Opt out of SMS communications by replying STOP

To exercise these rights, please contact our Privacy Officer at [email protected] or call (661) 402-3076.

7. Data Security

We implement reasonable and appropriate physical, administrative, and technical safeguards to protect the confidentiality, integrity, and availability of personal and health information.

Access to personal information, PHI, mobile information, and SMS consent records is limited to authorized personnel and service providers who require access to perform legitimate business or service functions.

8. Cookies and Online Tracking

Our website may use cookies and similar technologies to improve user experience. These do not intentionally collect PHI but may gather basic analytics such as:

Browser type

Referring site

IP address

Page views

General website usage information

You can manage cookie settings through your browser preferences.

9. External Links

Our site may contain links to third-party websites. We are not responsible for the privacy practices of other sites and encourage you to review their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices or applicable laws.

If we make material changes to how we collect, use, or disclose personal information, we may provide additional notice where required by applicable law.

11. Contact Us

If you have questions about this policy, need to report a privacy concern, or need assistance with our SMS messaging program, please contact:

Privacy Officer
Two Lifestyles, Inc.
1224 E AVE S, STE C
Palmdale, CA 93550
Email: [email protected]
Phone: (661) 402-3076

For SMS support, you may also reply HELP to a text message from Two Lifestyles, Inc.

To stop receiving SMS messages, reply STOP to any text message from us.